Refund & Cancellation Policy

Last updated: September 2026

Note for the business owner: This page proposes sensible, commonly-used default rules (a standard approach many bakeries use) since specific refund rules for the custom-cake advance hadn't been decided yet. Please review and adjust the percentages/timeframes below to match what you actually want to offer, then remove this note.

1. Ready-Made Items (Cakes, Sweets, Bakery, Snacks)

Because these are perishable food items, we generally cannot accept returns once an order has been handed over. If an item arrives damaged, incorrect, or not as described, please contact us within 2 hours of delivery/pickup with a photo — we will offer a replacement or a full refund at our discretion.

2. Customized Cake Advance (30%)

Custom cake orders require a 30% advance payment before we begin preparation, since ingredients and design work are committed to your order specifically. Our proposed default rules for this advance:

Cancelled 48+ hours before the scheduled pickup/delivery time: full advance refunded.
Cancelled 24–48 hours before: 50% of the advance refunded (to cover ingredients already sourced).
Cancelled less than 24 hours before, or after preparation has started: advance is non-refundable.
Order changes (size, flavor, design) requested more than 48 hours in advance will be accommodated where possible at no extra cancellation cost, subject to any price difference.
If we are unable to fulfil your order for any reason on our end, the full advance (and any balance paid) is refunded in full.

3. How Refunds Are Issued

Refunds are issued back to the original payment method (JazzCash, Easypaisa, bank transfer/card) within 3–5 business days of approval. Cash on Delivery refunds are handled directly with our team.

4. How to Request a Refund or Cancellation

Contact us as soon as possible using the phone number or WhatsApp listed in the website footer, quoting your order number.