Support & Help Center
Have a question about an order, delivery, or anything else? Here's how to reach us, plus answers to a few common questions.
Frequently Asked Questions
How do I track my order?⌄
We'll contact you directly by phone/WhatsApp with updates. If you placed a delivery order, you can also call us any time with your order number for a status update.
How does payment verification work?⌄
For JazzCash, Easypaisa, bank transfer or card payments, your order shows as "Pending Verification" until our team manually checks your transaction against the order amount — this usually happens within a short time during business hours.
Can I change or cancel my order?⌄
Contact us as soon as possible — the sooner you reach out, the more likely we can accommodate changes or a cancellation. See our Refund & Cancellation Policy for how this works for customized cakes.
Do you cater to food allergies?⌄
Please tell us about any allergy in the special instructions field or by calling ahead — see our Disclaimer page for full allergen information.
What areas do you deliver to?⌄
See our Shipping & Delivery Policy for delivery area and fee details, or just enter your address at checkout to see if delivery is available.